At GLC, we believe that the best partnerships are built through collaboration and firsthand understanding. Our Key Account Manager for Singapore Airlines (SIA), Susan Thesen, recently completed a two-day visit to Singapore, where she met with SIA’s Airport Safety, Security and Compliance Team at Changi Airport.
This in-depth, on-the-ground experience allowed Susan to gain valuable insights into Singapore Airlines’ ground operations, enhancing our understanding of their operational requirements.
These types of visits exemplify our proactive approach to customer relations and continuous operational improvement. At GLC, we regularly conduct similar visits with different team members, such as our load control agents, and customers, including partners like SIA, Lufthansa, and others, at various airports around the world. By engaging directly with our customers’ day-to-day challenges and goals, we develop solutions that are both relevant and impactful. Through this hands-on approach, we continually innovate and strengthen our partnerships, ensuring that our services consistently meet the highest standards in the aviation industry.
