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Services

Services

World-Class Aviation Solutions

Centralised Load Control (CLC)

Database & Configuration Management

Remote Business Centre (RBC)

Special Service Requests (SSR)

Ground Operations Advisory Service

Flight Planning & Dispatch  

Centralised Load Control (CLC) Services 

At GLC, our Centralised Load Control (CLC) system optimises aircraft load planning and distribution with unmatched precision, ensuring top-tier safety and operational excellence. Operating from two state-of-the-art centres, we manage weight and balance across multiple systems, including ALTEA FM, providing seamless solutions for airlines around the globe.

  • Operational Efficiency & Cost Reduction: Centralising load control streamlines operations, reducing overheads and eliminating unnecessary processes for greater efficiency and cost savings. 
  • Enhanced Accuracy: Our standardised procedures minimise errors, improving accuracy in load planning for every flight. 
  • Streamlined Communication: A single point of contact ensures smooth communication and quick, agile responses to any operational need. 
  • 24/7 Real-Time Support: Our team is available around the clock, ensuring immediate support and rapid adaptation to any disruptions. 
  • Business Continuity: We have robust plans in place to guarantee uninterrupted, reliable service, no matter the circumstances. 
  • Safety & Compliance  We adhere to the highest safety standards, with regular audits to ensure compliance and operational integrity. 
  • Data-Driven Insights: Our centralised data platform allows for trend analysis and smarter decision-making, leading to continuous operational improvements. 
  • Global Overview: With a comprehensive view of global operations, we drive efficiencies and promote ongoing improvements across your entire network. 
  • Flexibility & Scalability: Our solutions adapt effortlessly to new aircraft types, changing regulations, and increasing flight volumes. 
  • Expertise: With over 20 years of experience and millions of load sheets managed, GLC brings unparalleled expertise to your operations. 
  • Tailored Solutions: Our services are customised to fit the unique needs of your business, ensuring you get precisely what you require. 
  • Revenue Enablement: By maximising load potential and minimising offloads, we help boost profitability while ensuring safe and efficient operations. 
  • On-Time Performance: We enhance departure punctuality with precise and effective load management. 
  • Seamless Onboarding: Our expert migration team ensures a smooth, disruption-free transition to our services. 
Partnering with GLC means gaining access to global expertise, a commitment to safety, and operational efficiency that ensures optimised performance and faster turnarounds for every flight.

Database & Configuration Management

GLC’s Database & Configuration Management services are designed to optimise your airline’s operations with precision and expertise. With deep experience in Departure Control Systems like Altea FM and iPort, our team ensures seamless transitions, daily operational excellence, and forward-thinking system enhancements.

  • Database Management: We efficiently manage your aircraft databases, ensuring accurate and up-to-date information for precise weight and balance calculations.
  • Rule Management: Set and test operational rules to enhance flight handling, improve compliance, and streamline operations.
  • User Management: Secure system access, control operations, and ensure authorised use with comprehensive user management protocols.
  • Ad-Hoc & Training Flights: Create and manage special flights for training purposes or unique operational needs, adding flexibility to your processes.
  • Altea FM Mobile Implementation: Leverage mobile technology to optimise ground operations, enhancing efficiency across the board.
  • Operational Tailoring: Customise your airline’s operations to create a transparent, fully integrated overview that suits your specific needs.
  • Efficiency: Our optimised systems and processes ensure maximum operational efficiency for your airline.
  • Reliability: Precise and timely configuration management reduces disruptions and ensures smooth day-to-day operations.
  • Safety: We uphold the highest safety standards through secure data management and robust user access control.
  • Innovation: Benefit from cutting-edge solutions and our active involvement in industry advancements, keeping you ahead of the curve.
  • Global Expertise: Our international knowledge and industry leadership provide your airline with the insight and experience needed to stay competitive and forward-thinking.

With GLC, you’re partnering with a team that’s committed to operational excellence and innovative solutions, empowering your airline to reach new heights. 

GLC’s Remote Business Centre (RBC)

GLC’s Remote Business Centre (RBC) in Cape Town is not just about improving efficiency; it’s about enhancing the passenger experience and taking innovation to the next level.

 

The Remote Business Centre is the backbone of aviation support for our clients. We allow frontline staff to concentrate on comfortability and safety of our passengers, while we manage the background operations. Our team is always on-call, providing round-the-clock support.

  • Ancillary Services: Effortlessly manage bookings and payments for extra baggage, unaccompanied minors, pets and upgrades.
  • Irregular Operations: Handle flight disruptions and passenger rebookings with efficiency, minimising inconvenience.
  • Proactive Irregularity Rebooking: Automatically rebook passengers impacted by disruptions, ensuring a smooth travel experience.
  • Experienced Team: A team of over 40 skilled agents dedicated to providing seamless, reliable support.
  • Streamlined Operations: Reducing the administrative burden on frontline staff, allowing them to focus on core tasks.
  • Improved Satisfaction: Enhancing the passenger experience by resolving issues swiftly and managing services effectively.

Optimised Special Service Requests (SSR)

Our optimised SSR service in Cape Town ensures the safe and efficient handling of special loads, backed by expert coordination and care.

We evaluate a wide range of Special Services, booked by Travel Agents, ensuring that airline criteria are met.

  • AVIH: Ensure that all criteria are met for the transportation of animals.
  • XBAG: Efficient management of excess baggage.
  • BULK: Confirmation of bulky items, such as longboards, by verifying that weight and dimension specifications are met.
  • SPEQ: Special attention for sports equipment.
  • DGR: Full compliance with dangerous goods regulations.

For Airlines

  • Efficiency: Streamlined processes reduce disruptions and costs.
  • Compliance: Adherence to safety and regulatory standards.
  • Cost Reduction: Lower handling costs and fewer delays.

For Passengers

  • Convenience: Advance confirmation for seamless travel.
  • Enhanced Experience: Hassle-free handling of special requests.

Ground Operations Advisory Service

Our Ground Operations Advisory Service helps ground handling companies transition from traditional methods to a modern, customer-centric service model.

We tap into the expertise of our seasoned operational staff to drive practical process improvements and optimise the use of existing technologies.
  • Enhanced Service Delivery: Implement changes that boost service quality and operational efficiency.
  • Increased Staff Engagement: Foster a motivated and engaged workforce, resulting in better performance.
  • Improved Customer Satisfaction: Elevate the customer experience with faster, more responsive service.
  • Operational Resilience: Strengthen your ability to adapt and compete in a fast-changing market.

By shifting to a modern, customer-focused approach, we help you build a more resilient and competitive ground handling operation. 

Flight Planning & Dispatch

Leverage our two decades of expertise for real-time operational steering and advanced data management, ensuring optimal flight performance and efficiency.

What We Offer
  • Fully Remote Dispatch & Flight Planning Centre: Comprehensive remote support built on 20 years of expertise in aviation services. 
  • Certified Expertise: ICAO, ISAGO, and EASA certified team using advanced software. 
  • Seamless Coordination: Smooth oversight from take-off to landing. 
  • Optimised Planning: Advanced algorithms for better route and fuel efficiency. 
  • Administrative Services: Management of Electronic Flight Bags (EFB) and full administrative support. 
  • Maximised Efficiency: Real-time operational steering and advanced data management improve flight performance. 
  • Seamless Operations: Smooth coordination ensures efficient flight operations. 
  • Optimised Performance: Better routes and fuel use boost overall efficiency. 

WHAT OUR
CLIENTS SAY

WHAT OUR
CLIENTS SAY

When it comes to safety, we do not compromise at Discover Airlines. GLC serves us on our entire network ensuring on-time load control services on our routes to the most beautiful holiday destinations throughout the world. As a young airline continuously growing and seeking efficiency, GLC is able to offer us the operational agility needed to ensure the highest operational stability for our customers.
Discover Airlines
GLC consistently delivers fast and flexible solutions, even for processes that are new or complex. Their responsiveness, both operationally and administratively, stands out, with multiple contact options available. The team is dedicated to providing practical, goal-oriented solutions and effectively leveraging automated processes. Their expertise and commitment to adhering to agreed processes have been key to our progress. I am impressed with how far we’ve come together and feel confident that we are on the right path. GLC has shown great dedication and adaptability, and their support has been invaluable.
Eurowings
The Load Control Centre in Cape Town plays a crucial role in controlling the weight and balance of aircraft. Proper loading is essential for flight safety, as incorrect distribution of passengers, cargo and fuel can compromise the stability of the aircraft. GLC’s Load Control Team ensures that CityLine flights operate safely and efficiently by closely monitoring the weight and balance of each aircraft. Our collaboration with GLC is characterised by respect, trust, clear communication and shared goals.
Lufthansa City Line and City Airlines
Thanks for a job well done in supporting our first EWR (Newark, USA) flight. We’re happy to have had GLC as our trusted partner in centralised load control for the past 17 years and look forward to more milestones between Singapore Airlines and GLC.
Singapore Airlines
We sincerely appreciate the efficiency, level of detail and the accountability that is being demonstrated by all Scoot’s Load Agents. Our team could not be more satisfied with the work and are very pleased with prompt Non-Compliance Reports (“NCR”) being submitted. Do forward our appreciation to the team. Thank you once again and keep up the good work.
Scoot
GLC has a very professional and experienced management and operations teams that assisted Scoot's smooth transition to Centralised Load Control for its network. From Day 1, GLC agents have been very efficient and pro-actively assisting stations with flight handling to produce accurate Loadsheets. This allowed our flights to depart safely and on time.
Scoot
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When it comes to safety, we do not compromise at Discover Airlines. GLC serves us on our entire network ensuring on-time load control services on our routes to the most beautiful holiday destinations throughout the world. As a young airline continuously growing and seeking efficiency, GLC is able to offer us the operational agility needed to ensure the highest operational stability for our customers.
Discover Airlines
GLC consistently delivers fast and flexible solutions, even for processes that are new or complex. Their responsiveness, both operationally and administratively, stands out, with multiple contact options available. The team is dedicated to providing practical, goal-oriented solutions and effectively leveraging automated processes. Their expertise and commitment to adhering to agreed processes have been key to our progress. I am impressed with how far we’ve come together and feel confident that we are on the right path. GLC has shown great dedication and adaptability, and their support has been invaluable.
Eurowings
The Load Control Centre in Cape Town plays a crucial role in controlling the weight and balance of aircraft. Proper loading is essential for flight safety, as incorrect distribution of passengers, cargo and fuel can compromise the stability of the aircraft. GLC’s Load Control Team ensures that CityLine flights operate safely and efficiently by closely monitoring the weight and balance of each aircraft. Our collaboration with GLC is characterised by respect, trust, clear communication and shared goals.
Lufthansa City Line and City Airlines
Thanks for a job well done in supporting our first EWR (Newark, USA) flight. We’re happy to have had GLC as our trusted partner in centralised load control for the past 17 years and look forward to more milestones between Singapore Airlines and GLC.
Singapore Airlines
We sincerely appreciate the efficiency, level of detail and the accountability that is being demonstrated by all Scoot’s Load Agents. Our team could not be more satisfied with the work and are very pleased with prompt Non-Compliance Reports (“NCR”) being submitted. Do forward our appreciation to the team. Thank you once again and keep up the good work.
Scoot
GLC has a very professional and experienced management and operations teams that assisted Scoot's smooth transition to Centralised Load Control for its network. From Day 1, GLC agents have been very efficient and pro-actively assisting stations with flight handling to produce accurate Loadsheets. This allowed our flights to depart safely and on time.
Scoot
Previous
Next

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