German-speaking Customer Care Consultant – Office Based & Home Based

About Global Load Control

Global Load Control (GLC) is a Lufthansa Group company providing remote aviation services to leading international airlines.

About the Role

As a German-speaking Customer Care Consultant, you will support airline customers with travel-related services and enquiries via calls, chat and email. This is an opportunity to work within the global aviation industry, supporting international airlines and global travel customers. The role is office based in Windhoek, with remote work potentially available to suitable candidates based outside of Windhoek.

Position Tasks And Functions

Support airline customers via calls, chat and email
Deliver high-quality travel customer service
Resolve enquiries efficiently
Maintain strong product knowledge
Meet service and productivity targets
Ensure consistent, high-quality customer interactions

Requirements

Completed NQF Level 4 or valid Matric with 6–12 months Customer Service and/or call centre experience (Opportunity open to school leavers with completed NSSCAS)
Completed NQF Level 3 (NSSCO) with 1–2 years Customer Service and/or call centre experience
Diploma or Degree in Business Administration/Computer Science/Mathematics/Education would be an advantage
Advanced/fluent proficiency in German Language – C1 Level
Strong Computer Literacy with good typing skills
Valid Namibian citizenship, permanent residence, and/or domicile status
Remote work may be considered for suitable candidates outside of Windhoek only – Ground Fibre would be compulsory