At the end of February, Global Load Control (GLC) marked a major milestone – two years since launching our Remote Business Centre (RBC)! This achievement reflects our dedication to remote aviation services, operational efficiency, and exceptional airline support.
RBC Growth & Impact in Aviation Operations
What started in February 2023 with 20 dedicated agents has now doubled to 40—a testament to our commitment to scalability, innovation, and service excellence.
Our Remote Business Centre (RBC) plays a crucial role in supporting airline operations and enabling check-in staff to focus on delivering outstanding passenger experiences.
Key Services We Provide
- Ancillary Services – Managing extra baggage, unaccompanied minors, pet transport, sports equipment, and upgrades.
- Bookings & Flight Changes – Handling voluntary and involuntary changes, disruptions, and ticket sales.
- 24/7 Global Support – Providing seamless remote assistance for airlines worldwide.
Supporting 300+ Lufthansa Group Stations
Today, we proudly serve over 300 Lufthansa Group stations worldwide, including:
✔️ Lufthansa
✔️ SWISS
✔️ Austrian Airlines
✔️ Brussels Airlines
✔️ Discover Airlines
✔️ Lufthansa City Airlines
✔️ Air Dolomiti
Our collaboration with other Lufthansa Group RBC offices worldwide continues to enhance airline efficiency and passenger satisfaction.
Continuous Learning & Innovation
At GLC, every call is an opportunity to learn, improve, and grow. Our “I learn, we learn” philosophy fosters best practice sharing, teamwork, and ongoing improvement in remote airline services.
Looking Ahead: The Future of Remote Aviation Services
A huge thank you to our incredible team and partners for their dedication! We look forward to the next chapter of innovation, collaboration, and operational excellence.
🔗 Learn more about our Remote Business Centre: Global Load Control RBC Services
