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About Us

About Us

Our Story

Welcome to GLC, where we’re transforming remote aviation services with innovation and expertise. Founded in 2004 in the vibrant city of Cape Town, South Africa, our mission has always been clear: to redefine the standards of aviation services with unparalleled dedication.

What began with a small team of German-speaking agents for a single airline has grown into a global operation. Today, we proudly represent over 15 prestigious airlines, including freighter operators and ground handlers, and serve more than 450 plus airports worldwide. With offices across two continents, we provide seamless service on a global scale.

Pioneering Centralised Load Control

We’re at the cutting edge of innovation. We pioneered centralised load control services, setting new benchmarks for efficiency and reliability in the aviation industry.

Our evolution has allowed us to expand our service portfolio, offering a comprehensive range of aviation solutions that adapt to the ever-changing needs of our international clientele. Whether it’s point-to-point routes, hub-and-spoke systems, or serving both low-cost and full-service segments, we deliver customised solutions tailored to each client’s unique requirements.

Our Mission & Vision

At GLC, our mission is to deliver unparalleled operational excellence
through innovative solutions and commitment to customer satisfaction.
Our vision is to be the global leader in remote aviation services, continually
setting the standard for operational efficiency and safety.

At GLC, our mission is to deliver unparalleled operational excellence through innovative solutions and commitment to customer satisfaction. Our vision is to be the global leader in remote aviation services, continually setting the standard for operational efficiency and safety.

Global Presence

GLC’s operational centres are located in Cape Town and Belgrade, with additional branches in Windhoek and Zanzibar.
As part of the Lufthansa Group, GLC is strategically positioned to deliver remote aviation services to airlines and ground handlers worldwide. Our global presence allows us to provide continuous, high-quality support to all our partners, ensuring seamless service across every region.

GLC Centres

Leadership Team

Markus Becker

Managing Director

Simone Brueckner

Operations Executive

Adriaan Laubscher

Commercial Executive Director

Rita Rodrigues

Human Resources Executive

Chanelle Fortune

Operational Enablement Executive

Our leadership team comprises industry experts dedicated to maintaining GLC’s high standards of service and operational excellence. Their combined experience and strategic vision, along with our commitment to diversity, drive our success and ensure that we remain at the forefront of the aviation industry. We are proud that 60% of our executives are female, reflecting our belief that a diverse leadership team brings a variety of perspectives, fosters inclusion, and enhances decision-making processes. Achieving gender equality balance and diversity within our leadership not only strengthens our company culture but also leads to improved performance and greater employee satisfaction. 

Our Journey

WHAT OUR
CLIENTS SAY

WHAT OUR
CLIENTS SAY

When it comes to safety, we do not compromise at Discover Airlines. GLC serves us on our entire network ensuring on-time load control services on our routes to the most beautiful holiday destinations throughout the world. As a young airline continuously growing and seeking efficiency, GLC is able to offer us the operational agility needed to ensure the highest operational stability for our customers.
Discover Airlines
GLC consistently delivers fast and flexible solutions, even for processes that are new or complex. Their responsiveness, both operationally and administratively, stands out, with multiple contact options available. The team is dedicated to providing practical, goal-oriented solutions and effectively leveraging automated processes. Their expertise and commitment to adhering to agreed processes have been key to our progress. I am impressed with how far we’ve come together and feel confident that we are on the right path. GLC has shown great dedication and adaptability, and their support has been invaluable.
Eurowings
The Load Control Centre in Cape Town plays a crucial role in controlling the weight and balance of aircraft. Proper loading is essential for flight safety, as incorrect distribution of passengers, cargo and fuel can compromise the stability of the aircraft. GLC’s Load Control Team ensures that CityLine flights operate safely and efficiently by closely monitoring the weight and balance of each aircraft. Our collaboration with GLC is characterised by respect, trust, clear communication and shared goals.
Lufthansa City Line and City Airline
Thanks for a job well done in supporting our first EWR (Newark, USA) flight. We’re happy to have had GLC as our trusted partner in centralised load control for the past 17 years and look forward to more milestones between Singapore Airlines and GLC.
Singapore Airlines
We sincerely appreciate the efficiency, level of detail and the accountability that is being demonstrated by all Scoot’s Load Agents. Our team could not be more satisfied with the work and are very pleased with prompt Non-Compliance Reports (“NCR”) being submitted. Do forward our appreciation to the team. Thank you once again and keep up the good work.
Scoot
GLC has a very professional and experienced management and operations teams that assisted Scoot's smooth transition to Centralised Load Control for its network. From Day 1, GLC agents have been very efficient and pro-actively assisting stations with flight handling to produce accurate Loadsheets. This allowed our flights to depart safely and on time.
Scoot
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When it comes to safety, we do not compromise at Discover Airlines. GLC serves us on our entire network ensuring on-time load control services on our routes to the most beautiful holiday destinations throughout the world. As a young airline continuously growing and seeking efficiency, GLC is able to offer us the operational agility needed to ensure the highest operational stability for our customers.
Discover Airlines
GLC consistently delivers fast and flexible solutions, even for processes that are new or complex. Their responsiveness, both operationally and administratively, stands out, with multiple contact options available. The team is dedicated to providing practical, goal-oriented solutions and effectively leveraging automated processes. Their expertise and commitment to adhering to agreed processes have been key to our progress. I am impressed with how far we’ve come together and feel confident that we are on the right path. GLC has shown great dedication and adaptability, and their support has been invaluable.
Eurowings
The Load Control Centre in Cape Town plays a crucial role in controlling the weight and balance of aircraft. Proper loading is essential for flight safety, as incorrect distribution of passengers, cargo and fuel can compromise the stability of the aircraft. GLC’s Load Control Team ensures that CityLine flights operate safely and efficiently by closely monitoring the weight and balance of each aircraft. Our collaboration with GLC is characterised by respect, trust, clear communication and shared goals.
Lufthansa City Line and City Airline
Thanks for a job well done in supporting our first EWR (Newark, USA) flight. We’re happy to have had GLC as our trusted partner in centralised load control for the past 17 years and look forward to more milestones between Singapore Airlines and GLC.
Singapore Airlines
We sincerely appreciate the efficiency, level of detail and the accountability that is being demonstrated by all Scoot’s Load Agents. Our team could not be more satisfied with the work and are very pleased with prompt Non-Compliance Reports (“NCR”) being submitted. Do forward our appreciation to the team. Thank you once again and keep up the good work.
Scoot
GLC has a very professional and experienced management and operations teams that assisted Scoot's smooth transition to Centralised Load Control for its network. From Day 1, GLC agents have been very efficient and pro-actively assisting stations with flight handling to produce accurate Loadsheets. This allowed our flights to depart safely and on time.
Scoot
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